General

Table of Contents Article
1 – Definitions Article
2 – Identity of the entrepreneur Article
3 – Applicability Article
4 – The offer Article
5 – The agreement Article
6 – Right of withdrawal Article
7 – Costs in case of withdrawal Article
8 – Exclusion

right of withdrawal Article
9 – The price Article
10 – Conformity and warranty Article
11 – Delivery and execution Article
12 – Duration transactions: duration, termination and extension Article
13 – Payment Article
14 – Complaints procedure Article
15 – Disputes Article
16 – Additional or deviating provisions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
1. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5. Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

6. Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period
;
7. Model form: the model form for withdrawal that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal.
8. "Livepackopening.com": is part of "Elites Team Europe B.V.", Wagenmakerij 13 4762AV Zevenbergen, registered in the Chamber of Commerce under the number 86858114 and known to the VAT administration under the number NL864118715B01, trading under the name "Livepackopening.com".
9. Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
10. Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having come together in the same room at the same time.
11. General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Livepackopening.com
Wagenmakerij 13
4762AV Zevenbergen
Nederland
Telephone number: 0627345345
E-mail address: verkoop@Livepackopening.com
Chamber of Commerce number: 86858114
|VAT identification number: NL864118715B01

Article 3 – Applicability
1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and orders concluded between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated
that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is
concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically
in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be
indicated where the general terms and conditions can be read electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the
second and third paragraphs apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer can
always invoke the applicable provision that is most favorable to him.
5. If one or more provisions in these general terms and conditions are
at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the relevant provision will
be replaced immediately by a provision that approximates the scope of the original as much as possible.
6. Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
7. Ambiguities about the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

Article 4 – The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur
uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
4. All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
5. Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
o the price including taxes;
o the possible costs of shipping;
o the way in which the agreement will be concluded and which actions are necessary for this;
o whether or not the right of withdrawal applies;
o the method of payment, delivery and execution of the agreement; o the period
for acceptance of the offer, or the period within which the entrepreneur guarantees the price; o the level of the rate for distance communication
if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
o whether the agreement is archived after its conclusion, and if so on which it can be consulted by the consumer;
o the way in which the consumer can check the data provided by him in the context of the agreement before concluding the contract and, if desired, restore it;
o any other languages in which, in addition to Dutch, the agreement can be concluded; o the codes
of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and o the
minimum duration of the distance contract in the event of an extended transaction.

Article 5 – The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set therein.
2. If the consumer has accepted the offer electronically
, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the agreement of this acceptance has not been confirmed by the entrepreneur
, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically
, the entrepreneur will observe appropriate security measures.
4. The entrepreneur can – within legal frameworks – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract.
If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.
5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
o the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
o the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
o the information about guarantees and existing after-sales service; o the information
included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
o the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.
6. In the case of an extended transaction, the provision in the previous paragraph shall only apply to the first delivery.
7. Each agreement shall be entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 – Right of withdrawal
Upon delivery of products:
1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer
and made known to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he
exercises his right of withdrawal, he will return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur
.
3. If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form.
After the consumer has indicated that he wants to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example
by means of proof of shipment.
4. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
5. The direct costs and risk of returning the products shall be borne by the consumer, unless otherwise agreed.
6. Under no circumstances does a professional consumer have this right of withdrawal.
When providing services:
1. When providing services, the consumer has the option to dissolve the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement.
2. In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest upon delivery.

Article 7 – Costs in case of withdrawal
1. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. However, the condition is that the product has already been received back by the webshop owner
or conclusive proof of complete return can be provided. Reimbursement will be made via the same payment method used by the consumer unless the consumer expressly gives permission for another payment method.
2. In the event of damage to the product
due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.
3. The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.
4. If the Consumer withdraws from the contract, the Consumer will receive back the payments he made at that time for the goods of Livepackopening.com, including delivery and transaction costs insofar as Livepackopening.com delivered one or more products that were not in accordance with the Consumer's order (with the exception of any additional costs resulting from the Consumer's choice of a method of delivery other than those made by Livepackopening.com cheapest standard delivery offered) without delay and in any case no later than 14 calendar days after Livepackopening.com has been informed of the Consumer's decision to withdraw from the contract.
5. Livepackopening.com will then reimburse the Consumer using the same means of payment with which the Consumer made the original transaction, unless the Consumer has expressly agreed otherwise. If the Consumer opted for a method of reimbursement other than that with which he placed the order, any additional transaction costs will be borne by the Consumer. Livepackopening.com may wait with the refund until Livepackopening.com has recovered the products and checked their condition. The reimbursement of the delivery and transaction costs by Livepackopening.com is always pro rata and without prejudice to Article 7.5

Article 8 – Exclusion of the right of withdrawal
1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the
agreement.
2. Exclusion of the right of withdrawal is only possible for products:
o that have been created by the entrepreneur in accordance with the consumer's specifications;
o For sealed products. If the seal is broken, these products cannot be returned.
o which are clearly personal in nature;
o which, by their nature, cannot be returned;
o that can spoil or age quickly;
o whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
o for individual newspapers and magazines;
o for audio and video recordings and computer software of which the consumer has farmed the seal;
o for hygienic products of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
o concerning accommodation, transport, restaurant business or leisure activities to be carried out on a certain date or during a certain period;
o the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;
o concerning bets and lotteries.

Article 9 – The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur
can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations
and the fact that any prices quoted are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: o
these are the result of statutory regulations or provisions; or o the
consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.
6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 – Conformity and warranty
1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the agreement
. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.
3. Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 2 months after delivery. The products must be returned in their original packaging and in new condition.
4. The warranty period
of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for
any advice regarding the use or application of the products.
5. The warranty does not apply if: o the consumer has repaired and/or processed
the delivered products himself or has had them repaired and/or processed by third parties;
o the delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or are contrary to the instructions of the entrepreneur and / or have been treated on the packaging;
o the inadequacy is wholly or partly the result of regulations that the government has set or will set with regard to the nature or quality of the materials used.

Article 11 – Delivery and execution
1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but no later than 30 days, unless the consumer has agreed to a longer delivery period.
If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the
right to dissolve the agreement free of charge. The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights from any mentioned periods. Exceeding a period does not entitle the consumer to compensation.
5. In the event of dissolution
in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
6. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be reported in a clear and understandable manner that a replacement
item will be delivered. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are at the expense of the entrepreneur.
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration transactions: duration, termination and extension
Termination
1. The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time with due observance of agreed
termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, subject to agreed
termination rules and a notice period of no more than one month.
3. The consumer can terminate the agreements mentioned in the previous paragraphs:
o at any time and not be limited to termination at a certain time or in a certain period;
o at least denounce in the same way as they were entered into by him;
o always terminate with the same notice period as the entrepreneur has stipulated for himself.
Extension
1. An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a fixed period.
2. By way of derogation from the previous paragraph, a fixed-term contract for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to
three months, if the consumer can terminate this extended contract towards the end of the extension with a notice period of no more than one month.
3. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more
than one month and a notice period of no more than three months in the event that the agreement extends to the regulated, but less than once a month, delivering daily, news and weekly newspapers and magazines.
4. An agreement with limited duration until the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and shall automatically end at the end of the trial or
introductory period.

Duration
1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the
agreed duration.

Article 13 – Payment
1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide
a service, this period starts after the consumer has received confirmation of the agreement.
2. The consumer has the obligation to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure
1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days
with a message of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute settlement.
5. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
6. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes
1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.

Article 16 – Additional or deviating provisions
Additional or deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner
on a durable data carrier.

B2B rules
Different rules apply to B2B orders, the consumer law expires.
When is an order b2b?
An order is considered B2B when company name and VAT number are stated on the invoice.
For B2B orders the following rules apply:

RETURN POLICY
Our company has a non-return policy for B2B shipments.
For complaints about missing or damaged delivered goods, you can contact Livepackopening within 3 working days after the delivery day.

MISCELLANEOUS Force Majeure: If due to uncontrollable reasons (e.g. bad weather, strikes, etc.) the delivery of the products is not possible within a reasonable period of time, we will inform you by e-mail, asking if you still want to complete your order under these conditions.

Responsibility of www.Livepackopening.com: The webshop is not liable for defects or poor quality of the content of the products it offers to its customers. All products are received shrink packed by the suppliers. If a defective product is found in the quantity delivered, please contact us at verkoop@Livepackopening.com so that we can resolve the issue.

Change of conditions: The website www. Livepackopening.com reserves the right to change or renew the trading conditions. Livepackopening undertakes to update this document for any change or addition to the terms and conditions. Before payment is made in full, the products in your order remain the property of Livepackopening.

Order confirmation
Before shipment, our sales department will contact you to check and confirm the order.

Pre-orders / reorders / orders
For upcoming releases you will receive a newsletter with information about the products that are open for pre-order.

Please place your pre-orders by email in an excel file (if possible) within the requested period.
All prices and release dates are subject to change. All orders/
pre-orders/backorders are considered binding, which means there can be no cancellations.

We try to fulfill all orders, so be careful not to overorder,
In case of limited availability of the product there may be an assignment on the respective pre-orders/backorders.